SMS Messaging
SMS Messaging: Fidess Group may send SMS (text) messages related to service updates, support communications, scheduling, and other account-related notifications. We do not user SMS Messaging for selling campaigns or prospecting. Message frequency may vary. You can opt out at any time by replying STOP to any message, or reply HELP for assistance. You may also contact privacy@fidessgroup.com to be removed from SMS messaging or to ask any privacy-related questions.
Site Use and Acceptable Behavior
Site Use and Acceptable Behavior: You may use this website only for lawful purposes and in accordance with these Terms. You agree not to misuse the site or attempt to interfere with its operation, security, or availability. Prohibited activities include, but are not limited to: unauthorized access or attempted access to any systems or data; introducing viruses, malware, or other harmful code; scanning, probing, or testing the vulnerability of the site or any connected network; disrupting or overloading the site through automated means (including bots, scraping, or denial-of-service attempts); using the site to send unsolicited communications or spam; and using the site in any way that violates applicable laws or infringes the rights of others. We may suspend or restrict access to the site at any time if we believe your use is harmful, unlawful, or violates these Terms.
For questions or requests regarding communications or privacy, contact privacy@fidessgroup.com.
Content and Communications
Any content on this website including text, graphics, logos, and other materials is owned by Fidess Group or used with permission and is protected by applicable intellectual property laws. You may view, download, and print content only for your internal business use and non-commercial evaluation. You may not copy, reproduce, modify, distribute, republish, display, or transmit any site content without our prior written consent.Communications with Fidess Group through this website, email, phone, or other channels may be used to respond to your requests, provide services, and improve our support and operations. If you submit information through forms or other site features, you represent that the information is accurate and that you have the right to provide it. Please do not submit sensitive personal information (such as Social Security numbers, driver’s license numbers, or banking information) through general website forms.By providing your contact information, you consent to receive communications from Fidess Group related to your inquiry, account, services, scheduling, and support. Marketing communications (if any) will include a method to opt out, and you may unsubscribe from email marketing at any time. If you receive SMS messages from us, you can opt out at any time by replying STOP, or reply HELP for assistance.
For questions or requests regarding communications or privacy, contact privacy@fidessgroup.com.
Disputes and Jurisdiction
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of laws principles. Any dispute, claim, or controversy arising out of or relating to these Terms, the website, or any services referenced on this website shall be brought exclusively in the state or federal courts located in Massachusetts, and you consent to the personal jurisdiction and venue of those courts. You agree that any claim must be brought in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding, to the extent permitted by law. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
For questions or requests regarding communications or privacy, contact privacy@fidessgroup.com.
Liability Protection (Disclaimers and Limitation of Liability)
This website and any information provided through it are offered on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. Fidess Group does not warrant that the website will be uninterrupted, error-free, secure, or free of viruses or other harmful components, or that any defects will be corrected.To the fullest extent permitted by law, Fidess Group and its owners, employees, contractors, affiliates, and suppliers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, revenue, data, goodwill, business interruption, or other intangible losses arising out of or relating to your use of (or inability to use) the website or reliance on any information provided through it, even if we have been advised of the possibility of such damages. To the fullest extent permitted by law, Fidess Group’s total liability for any claim arising out of or relating to the website or these Terms shall not exceed the amount you paid to Fidess Group for use of the website in the twelve (12) months preceding the event giving rise to the claim (or one hundred dollars ($100) if no such amount was paid). Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.For questions or requests regarding communications or privacy, contact privacy@fidessgroup.com.
Data, Confidentiality, and Third Parties
In the course of providing services or responding to requests, Fidess Group may receive, access, store, or process business and technical information, including customer data, system information, and support ticket details (“Customer Data”). Customer Data remains the property of the customer. We use Customer Data only as needed to deliver and support services, improve operations, and maintain security, consistent with our Privacy Policy and any applicable agreements.
We treat non-public business, technical, and security related information shared with us as confidential and take reasonable measures to protect it from unauthorized access, disclosure, or misuse. Customers are responsible for ensuring they have the rights and permissions to provide any data to Fidess Group and for controlling access to their own systems and accounts, including limiting access to authorized personnel.
We may use reputable third-party service providers and platforms to operate our business and deliver services (for example: hosting providers, analytics tools such as Google Analytics, and ticketing/remote management tools). These third parties may process information on our behalf solely to perform services for us and are expected to maintain appropriate safeguards. Fidess Group is not responsible for the independent privacy practices, terms, or outages of third-party websites, software, or services. If you choose to use third-party links or services, your use is subject to their terms and policies.
For questions or requests regarding communications or privacy, contact privacy@fidessgroup.com.