Privacy Policy
Your privacy is our highest priority. We protect your personal information with the utmost care.
- Effective Date: February 2, 2026
- Company: Fidess Group Inc. (“Fidess Group,” “we,” “us,” or “our”)
- Scope: This Privacy Policy applies to our website and related online services used by U.S.-based businesses and visitors located in the United States.
- Fidess Group respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have.
- 1) Information We Collect
- a) Information you provide to us.
- We may collect:
- * Name, email address, phone number, company name, job title
- * Details you submit through forms (contact requests, quote requests, newsletter sign-ups, event registrations)
- * Information you provide by email, phone, or in written communications
- * Support and service-related information you submit when requesting help
- b) Information collected automatically (website usage data)
- When you visit our website, we may automatically collect:
- * IP address, browser type, device type, operating system
- * Pages viewed, time spent on pages, referral/exit pages, and interactions
- * Approximate location derived from IP address (e.g., city/state-level)
- * Cookie identifiers and similar tracking data
- c) Support and ticketing data (NinjaOne)
- When you request support or are a managed services client, we may process information associated with support tickets and IT operations, which may include:
- * Contact information and business identifiers
- * Device and system information relevant to support (e.g., asset details, system logs, configuration data)
- * Ticket notes, troubleshooting history, and communications
- Note: The specific data processed depends on the services you engage us for and the permissions granted by your organization.
- 2) How We Use Your Information
- We use information to:
- * Respond to inquiries and provide requested information or proposals
- * Deliver services, support, and account management
- * Operate our ticketing and service processes through NinjaOne
- * Improve our website, services, performance, and user experience
- * Provide security, fraud prevention, and troubleshooting
- * Send administrative communications (service notices, policy updates)
- * Send marketing communications where permitted (you can opt out anytime)
- 3) We Do Not Sell or Share Contact Information
- We do not sell your personal information.
- We also do not share your contact information (such as your name, email address, or phone number) with third parties for their own direct marketing purposes.
- 4) When We May Share Information
- We may share information only in limited situations:
- a) Service providers (processors)
- We may share information with trusted vendors that help us operate our business (e.g., website hosting, CRM, email delivery, analytics, ticketing systems like NinjaOne). These providers are authorized to use information only to perform services for us and must protect it.
- b) Legal, compliance, and safety
- We may disclose information if required by law or legal process, or to protect the rights, safety, and security of Fidess Group, our clients, or others.
- c) Business transfers
- If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to appropriate confidentiality protections.
- 5) Google Analytics
- We use Google Analytics to understand how visitors use our website (for example, which pages are visited and how long visitors stay). Google Analytics uses cookies and similar technologies to collect usage data.
- * We use this information to improve website performance, content, and user experience.
- * Google may process usage data according to Google’s policies.
- Your choices:
- * You can control cookies through your browser settings.
- * You can install the Google Analytics Opt-out Browser Add-on to limit Google Analytics tracking.
- 6) Cookies and Tracking Technologies
- We use cookies and similar technologies to:
- * Provide core website functionality
- * Measure traffic and usage trends
- * Improve performance and content
- You may disable cookies in your browser. If you disable cookies, some site functionality may be limited.
- 7) Data Security
- We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, and disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
- 8) Data Retention
- We retain personal information only as long as necessary for the purposes described in this policy, including to:
- * Provide services and support
- * Meet legal, accounting, or reporting obligations
- * Resolve disputes and enforce agreements
- 9) Your Rights and Choices (U.S.)
- Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information. You may also opt out of marketing emails at any time using the “unsubscribe” link or by contacting us.
- 10) Children’s Privacy
- Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.
- 11) External Links
- Our website may link to third-party sites. We are not responsible for their content or privacy practices. Please review their privacy policies separately.
- 12) Changes to This Privacy Policy
- We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.
- 13) Contact Us
- If you have questions or requests related to privacy, contact:
- Fidess Group
- Email: privacy@fidessgroup.com
- Phone: +1 617 693-1101